Things to Know
What to know before hiring a maid (sometimes known as a foreign domestic work/helper)?
Prepare for your hire in advance, do not hurry into a contractual arrangement before understanding your liability and responsibility.
Understand the local regulations, for example “am I eligible to hire?”, “do I need to attend any orientation programme before hiring? Such local regulations may differ from countries and may change constantly.
Take into considerations regards to “what it means” and “what it takes” to hire a foreign or local maid before making the hiring decision, so that we can avoid unnecessary surprises for all parties.
Ask yourself the following:
- What is your main objective for hiring a maid?
- Is hiring a maid the only option for me and my family’s needs?
- What are my up-front and recurring cost of hiring a local or foreign maid?
- Do I have a proper accommodation (with basic amenities, ventilation, safety, privacy, protection) for my maid?
- Am I, and my family members, ready for the dynamics of living with “a new person” in the same household?
What is your responsibilities as an employer?
As an employer, you must be obliged to the laws and regulations in your residing country (may include, but not limited to – welfare, wellbeing, medical expenses etc.), obey them and hire ethically.
Make sure to discuss all job details (including, but not limited to – washing cars, looking after pets, compulsory rest days etc.) with the chosen candidate and their respective licensed agencies; set the expectations so that all parties can make informed decision.
It can be stressful for you and your maid in the first few months, especially if it is her first working experience in a foreign country. Everyone can make mistakes, be patient, provide suitable guidance and treat your maid well.
Your maid is there to make your life easier and showing your appreciation towards them will naturally create a better relationship and working environment for both parties.
The rule of thumb here is: “treat others the way you like to be treated.”
Why should you engage a licensed maid agency (sometime known as employment agency)?
It is not compulsory, however such services plays a very big part of the hiring process. This can be very useful, as it takes away all the hassles of paper work (work permit application, security bond, insurance, medical screening, etc.) and logistic arrangements away from you.
Most, if not all, licensed maid agencies are dedicated to provide you with end to end services throughout the entire hiring process
For more information, please do not hesitate to contact your local maid agency, compare their pricing and service package against one another to find a suitable one.
What is the typical duration of the hiring process?
The duration varies from countries and a variety of factors, some may be as fast as 4-6 weeks while others may take up to 8-12 weeks.
A simple reason is that one country may require more paperwork processing between employers, employees, agencies and authorities compared to the other.
Other factors that might affect the hiring timeline are:
- Is the candidate currently in your country or still back in their home country?
- Is the candidate still in a “ending soon” contract with another household?
- Is the candidate a “first timer”?
- Rule of thumb: the more straightforward the case, the faster the processing will be and the sooner your maid can start her job with you.
Housemaids.Asia Pte. Ltd. ("we" or "us" or “our”) is the operator of http://www.housemaids.asia (the "Website") and we are committed to safeguarding your personal data.
Please read the following carefully to understand our policy and practices regarding your personal data and how we will treat it.
1. COLLECTION OF PERSONAL DATA
1.1 You can use and browse the Website without disclosing your personal data. You are not required to provide personal data as a condition of using the Website, except as may be necessary for us to be able to provide the products and services which you purchase through our Website, respond to your requests, or in cases where you contact us directly.
1.2 We collect personal data only when you provide it to us in the following situations:
(a) when you register an account with us on the Website;
(b) when you contact our customer service or sales people by email, telephone, or in person, to resolve any issues that you may be facing or with inquiries or requests; and
(c) when you subscribe to the services that we are providing on the Website, or for our email notifications, and/or newsletters.
(d) when you carry out transactions with us on or in relation to the Website;
(e) when you provide feedback, comments, ratings or leave behind messages for our members to respond in relation to their services;
2. PURPOSES OF USE
2.1 The personal data which you provide may be used and processed by us in the aggregate or individually and may be combined with other information for managing and operating the Website, the scope of which may include, but is not limited to the following:
(a) administering the Website;
(b) improving your browsing experience by personalising the Website;
(c) enabling your use of the services available on the Website;
(d) providing to you the services that you have specifically requested;
(e) responding to your enquiries or requests pursuant to your emails and/or submission of form(s) on the Website;
(f) responding to and taking follow-up action on complaints regarding the use of the Website, and service provided by us;
(g) sending you general (non-marketing) commercial communications;
(h) performing office and operational administrative matters; and
2.2 We will not, without your express consent, disclose your personal data to third parties for the purposes of direct marketing.
3.1 We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal data.
3.2 We will store all the personal data you provide on secure servers.
3.3 You however understand that the transmission of information via the Internet is not always secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to the Website; any transmission is at your own risk.
3.4 Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We will NEVER ask you for your password other than when you log in to the Website.
4. DISCLOSURE OF PERSONAL DATA
4.1 In order to manage and operate the Website, we may disclose your personal data to any member of our group, which means our affiliates and subsidiaries. We may also disclose your personal data to third parties such as our service providers and professional advisors for the following purposes:
(a) to comply with any legal requirement;
(b) to enforce or apply our Terms of Service http://www.housemaids.asia/terms-of-service and other agreements;
(c) to protect our rights, property, and safety, and the rights, property and safety of our affiliates and subsidiaries, other users of the Website or the Apps, and others;
(d) in connection with any legal proceedings or prospective legal proceedings; and
(e) in connection with a business asset transaction (i.e. the purchase, sale, lease, merger or amalgamation or any other acquisition, disposal or financing of an organisation or a portion of an organisation or of any of the business or assets of an organisation) to which we are a party or a prospective party.
5. IP ADDRESSES
5.1 When you use the Website, we may collect and store information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
6.1 Cookies are used on the Website to distinguish you from other users of the Website. Cookies help us to provide you with a good experience when you browse the Website. Cookies also allow us to improve the Website. In addition, cookies are used to personalise the advertising you see on the Website, or any other websites. All cookies which we send to you through the Website are set to expire in 2 hours.
6.2 We also allow certain third parties to collect information about your online activities through cookies and other technologies when you use the Website. These third parties include advertising networks, who collect information about your interests when you view or interact with one of the advertisements they place on many different web sites on the Internet. The information gathered by these third parties are non-personally identifiable information which is used to make predictions about your characteristics, interests or preferences and to display advertisements on the Website, and across the Internet which are tailored to your interests.
6.4 Many of the third parties we allow to collect information on the Website and the Apps are members of the Network Advertising Initiative, which offers a single location to opt out of advertising targeting from member companies. To opt out, please follow the link: http://www.networkadvertising.org/choices/ and follow the instructions on the site. Another good way of opting out is through the following link: http://www.aboutads.info/choices/.
6.5 Lastly, you can manage the type of cookies that are allowed through your browser settings, including completely blocking all cookies if you so wish. For information about how to manage cookies on your browser, please see the help section of the browser you are using.
7. INTERNATIONAL DATA TRANSFERS
8. THIRD PARTY WEBSITES
8.1 The Website may, from time to time, contain links to and from the websites of our partner networks. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
9.1 We shall not be liable for any voluntary disclosure of personal data by you to other users in connection with the use of the Website or the Apps, as the case may be.
10. CONTACT US
10.1 Should you require further information about the treatment of your personal data by us, please do not hesitate to contact us at: email@example.com.
Terms of Service
1. ACCEPTANCE OF TERMS
1.1 By using and accessing http://www.housemaids.asia
(the "Website"), you conclude a legally binding agreement with us, Housemaids.Asia Pte. Ltd. ("we" or "us"), the owner and administrator of the Website.
1.3 We may amend these Terms of Service at any time by posting a revised version on the Website. However, an individual notice will not be sent to you. Any amended Terms of Service shall replace all previous versions of the same. If you do not agree to the amendments or changes to the Terms of Service, you should immediately cease use of any of the services on the Website. After any such amendment becomes effective, we will deem your continued use of the Website to constitute acceptance and agreement to such amendment. You can review the most current version of the Terms of Service at any time at http://www.housemaids.asia/terms-of-service.
1.4 We will, from time to time, post on the Website, guidelines and rules relating to the use of the Website. All such guidelines or rules are hereby incorporated by reference into the Terms of Service.
2. USE OF THE WEBSITE
2.1 You agree to comply with the Policy of Acceptable Use http://www.housemaids.asia/acceptable-use
in using the Website. We may remove or delete any content that you have provided on the Website if we, in our absolute discretion, suspect that you have violated the Policy of Acceptable Use.
2.2 In carrying out any transactions with us on or in relation to the Website or registering an account with us on the Website, you warrant that:
• you are above 21 years of age;
• you are authorised either by the company or organisation you worked for;
• you are using your actual identity;
• the personal data that you have provided to us are true, accurate, complete, and current; and
• you will maintain and promptly update your personal particulars, and ensure that such information is kept true, accurate, complete, and current.
2.3 Children (users below the age of 21 years) are not eligible to use the Website or provide any personal data on the Website unsupervised. If you are below 21 years of age, you may use the Website and/or provide any personal data on the Website only after you have obtained consent from your parents/legal guardian or if you are under the supervision of your parent/legal guardian.
2.4 In the event that we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you acknowledge that you are fully responsible for maintaining the confidentiality of your password, and all activities occurring under your account.
2.5 You agree to notify us of any breach of security of your password.
2.6 We will not be liable for any loss or damage arising from your failure to comply with this Clause 2.
3. HM MATERIAL
3.1 By using and accessing the Website, you will be exposed to information, data, text, photographs, graphics, video, messages or other materials that we and/or other users of the Website upload, post, email, transmit or otherwise make available on the Website ("HM Material") whether publicly or privately.
3.2 You understand HM Material may be offensive, indecent or objectionable.
3.3 You understand that HM Material may only be used for your own and non-commercial use, and not for publication, distribution, transmission, retransmission, redistribution, broadcast, reproduction or circulation to someone else in the same company or organisation, and not for posting to other websites or forums, newsgroups, mailing lists, electronic bulletin boards, or Internet Relay Chats operated by other websites.
3.4 You agree not to reproduce, display or otherwise provide access to the Website or HM Material on another website or server.
3.5 We are, under no circumstances, liable for any HM Material, including but not limited to, any errors or omissions in any HM Material, or for any loss or damage of any kind incurred as a result of the use of any HM Material posted, emailed, transmitted or otherwise made available on the Website.
4. DISCLAIMER OF WARRANTIES
4.1 Your use of the Website is at your sole risk. We disclaim all warranties of any kind, whether express or implied.
4.2 We reserve the right at any time and from time to time to modify and discontinue, temporarily or permanently, any services of the Website (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of such services.
4.3 We make no warranty that:
• the Website will meet your requirements;
• the Website will be uninterrupted, timely, secure and error-free;
• any results that may be obtained from the use of the Website will be accurate or reliable; and
• the quality of any products, services, information or other material purchased or obtained by you through the Website will meet your expectations.
4.4 We cannot and do not endorse, and cannot be responsible for, the messages, views, opinions, research and recommendations of individuals, users, and organisations of deemed interest, or advocate any patronage of any particular service provider, course of treatment or commercial dealings in any securities, investments or classes of securities or investments nor does the inclusion on the Website of a link to other website(s) or resources imply any form of endorsement by us.
4.5 We do not actively review or edit the messages, views, opinions, research and recommendations of users, even if such messages, views, opinions, research and recommendations are made by the users using the Website. While the information on the Website has been obtained from sources believed to be reliable, none of the data, news, information, reports or opinions nor any of the recommendations (if any) has been customised for any specific person or class of persons. Therefore, please use the Website at your own risk.
4.6 By making available information and data on pursuant on the Website, including facts, views, opinions and recommendations of individuals and organisations of deemed interest, we and our content providers are not giving or purporting to give or representing or holding themselves out as giving financial, investment, tax, legal and other professional advice. You shall always seek the relevant professional advice before otherwise making any such decisions.
4.7 We may monitor or review any areas on the Website where you transmit or post communications for the purpose of promoting its efficiency, usefulness and appropriateness of use. However, we do not undertake to monitor or review every posting or communication, and we disclaim any and all liability relating to all HM Material, whether or not arising under the laws of copyright, trademarks, libel, privacy, obscenity, or otherwise.
5.1 You agree to indemnify and hold us, and our subsidiaries, affiliates, officers, agents or other partners, and employees, harmless from any claim or demand, including attorneys' fees, made by any third party due to or arising out of any content that you submit, post, transmit or make available on the Website, your use of the Website, your connection to the Website, your violation of the Terms of Service, or your violation of any rights of another party.
6. LIMITATION OF LIABILITY
6.1 We shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), resulting from:
• the use or the inability to use the Website;
• the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered through or from the Website;
• unauthorized access to or alteration of your transmissions or data;
• statements or conduct of any third party on the Website; and
• any other matter relating to the Website.
6.2 Any claim of any nature whatsoever by either party against the other party and any action against the other party must be commenced within 2 years after the date on which the cause of action arises, following which the aggrieved party shall have no further claim whatsoever against the other party.
is deemed incorporated into the Terms of Service by reference to this Clause.
8.1 We may, under certain circumstances and without prior notice, at our sole discretion immediately terminate your account (if any). Cause for such termination shall include without limitation:
• breaches or violations of the Terms of Service, Policy of Acceptable Use, or other incorporated documents, guidelines or rules;
• request by law enforcement or other government agencies;
• self-initiated account deletions;
• infringement of intellectual property rights of others;
• discontinuance or material modification to the services on the Website, or part thereof;
• unexpected technical or security issues or problems; or
• extended periods of inactivity.
8.2 Termination of your account shall result in:
• removal of access to and barring of further use to all offerings of the Website that are associated with such account; and
• deletion of your password and all related information, files and content associated with or inside your account (or part thereof).
8.3 Termination of your account shall be without prejudice to any other rights or remedies we may be entitled to under the Terms of Service, at law or in equity and shall not affect any accrued rights or liabilities nor the coming into or continuance in force of any provision which is expressly or by implication intended to come into or continue in force on or after such termination.
9. INTELLECTUAL PROPERTY RIGHTS
9.1 Upon your upload of any images, photographs, and/or listing descriptions onto the Website (the “Content”), you shall give us a worldwide, royalty-free, irrevocable licence to use, store, host, reproduce, modify, adapt, watermark, communicate, publish, publicly perform, publicly display, create derivative works, and distribute the Content. By uploading the Content, you warrant that you own the copyright of the Content and thus have the requisite rights to licence it to us as stated. We shall have the right to watermark the photographs within the Content and the copyright in the final watermarked photographs shall belong solely to us. All other names, products and marks mentioned are the intellectual property rights of their respective owners. No materials provided through the Website, including text, graphics, code, ratings, rankings, databases, aggregated information, HM Material and/or software may be reproduced, modified, adapted, distributed, published, displayed, uploaded, posted, transmitted or hyperlinked in any manner and in any form without our express, prior written approval, and the approval of the respective copyright and trade mark holders. The Website and HM Material are for your personal use only, and you may not engage in any dealings with other parties regarding such services and contents. Such dealings include commercial dealings and dealings which will adversely affect the commercial value of the Website and HM Material.
10.1 The Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Singapore, and any claims or disputes of whatever nature shall be subject to the exclusive jurisdiction of the courts of the Republic of Singapore.
10.2 Our failure to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of the Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms of Service remain in full force and effect.
10.3 Any account that you may have with us is not transferrable and any rights to such account will terminate upon your death. Upon receipt of a copy of your death certificate, your account will be terminated and all content that you have generated in your account will be permanently deleted.
10.4 All notifications to us pursuant to the Terms of Service shall be sent via email to firstname.lastname@example.org.